Privacy Policy


AOK protects personal data and provides information on what data is stored and how it is used. AOK complies with the legal provisions on data protection. 

It is important to us that you know at all times when we store which data and what we use it for. Below we outline the data processing that is carried out when you use this website. Each input form accessible via the website also contains a specific data protection notice. You will find information on your data protection rights at the end of each web page under the "Data protection rights" point. 

If you have any questions or comments about our data protection information, please do not hesitate to contact us at any time using the contact details given below. 

Responsible body and contact details

AOK named in the "Data protection rights" section is responsible for the data processing carried out in connection with the use of this website. You can find the section here or at the end of this website. There you will also find our contact details as well as the contact details of the official data protection officer(s).  

Accessing and using the website 

On behalf of AOK, a hosting service provider based in Germany collects data on each access to the server on which this service is located (so-called server log files). The access data includes: 

  • Name of the accessed website 
  • File 
  • Date and time of access 
  • Data volume transferred 
  • Notification of successful retrieval 
  • Browser type and version as well as the user's operating system 
  • Referrer URL (the previously visited page) 
  • IP address and the requesting provider

Log file information is stored for technical reasons (ensuring the functionality and stability of the website) and for security reasons (e.g. to clarify acts of abuse or fraud) for a maximum of seven days and then deleted. In addition, IP addresses are stored for a maximum of four weeks as part of the back-up and then deleted. Data whose further storage is necessary for evidentiary purposes is exempt from deletion until the final clarification of the respective incident. 

We have concluded an order processing contract with our hosting service provider. Through this contract, the service provider assures that it processes the data in accordance with the General Data Protection Regulation and ensures the protection of the rights of the data subjects.

The legal basis for the processing is Art. 6 para. 1 lit. f GDPR. The processing of necessary data to achieve the aforementioned purposes is to be classified as a legitimate interest within the meaning of this provision. The required overall weighing of interests comes to the conclusion that overriding interests of the users in the exclusion of this data processing are not to be assumed.

Use of cookies – general information 

AOK uses the technology known as cookies. Cookies are small files that are automatically created by your browser and stored on your device (laptop, tablet, smartphone, etc.). Cookies do not cause any damage to your device, do not contain viruses, Trojans or other malware. Information is stored in the cookie that is related to the specific device used. This does not mean, however, that we are immediately informed of your identity.

Two different types of cookies are used on this website: so-called session cookies (related to one session) and persistent cookies, which are stored on your device for longer periods of time. 

The cookies used on this website are mainly so-called first party cookies. These are cookies that are placed directly by the operator of this website and are only used by them. Third party cookies may also be used. These are cookies that are placed by a service provider commissioned by the website operator. 

You can set your browser in such a way that the storage of cookies is not permitted. You can find more information on these functions in the documentation or in the help file of your browser. Please note that you may only be able to use some websites or parts thereof to a limited extent or not at all if you exclude the use of cookies.

Below we describe which cookies are actually used when you use this website.

Technically required cookies

Cookies are used on this website which are necessary in order to be able to offer the website without malfunctions. These technically necessary cookies are already stored on your device when you access this website. Unfortunately, the use of this website is not possible without the use of the cookies listed below. Insofar as personal data is also processed in connection with these technically required cookies, this is done on the basis of Art. 6 para. 1 lit. f GDPR. Being able to display a website without disruptions is a legitimate interest within the meaning of this provision. The required overall weighing of interests comes to the conclusion that overriding interests of the users in the exclusion of this data processing are not to be assumed. The following technically necessary cookies are used on this website: 

Name of the cookie: cookieconsent_status
This cookie is used to store the specific consent status of the user, i.e. the cookie setting explicitly requested by the user for the use of this website. The lifetime of this cookie is 365 days. After this period, the cookie is automatically deleted. 

Name of the cookie: cookieconsent_dismissed
This cookie is used to store whether the user has already interacted with the "cookie banner" of this website. This is the only way to ensure that the cookie setting selected by the user is automatically retained and that the user is not unnecessarily confronted with the "cookie banner" of this website again. The lifetime of this cookie is 365 days. After this period, the cookie is automatically deleted. 

Cookies and applications with marketing functions 

Marketing cookies are used to obtain information about usage patterns and visitor behaviour on our websites. Among other things, they help us to identify particularly popular areas of our website. In this way, we can better adapt the content of our websites to your needs and improve our services. Cookies with marketing functions are also only stored on your device after your prior express consent in accordance with Art. 6 para. 1 lit. a GDPR. You can adapt or revoke your consent at any time with effect for the future. For this purpose, please follow this link: Select 

Adobe Experience Cloud

Cookies with marketing functions are mainly used in connection with the use of functions of the web analytics service Adobe Experience Cloud. The provider is Adobe Systems Software Ireland Limited, 4-6 Riverwalk, Citywest Business Campus, Dublin 24, Republic of Ireland. Further information on the use of the Adobe Experience Cloud can be found in Adobe's statements available here. The specific cookies used in connection with Adobe Experience Cloud are shown below: 

Cookie name: AMCV
This cookie stores the Adobe Experience Cloud ID of the website visitor. This is a permanently assigned identification number that is used to collect and analyse data such as clicks from visitors to this website. If the user consents to this in advance, the life of this cookie is 24 months and is automatically deleted after this period. 

Name of the cookie: s_gpv
This cookie stores various parameters/values used in tracking to maintain this value. The lifetime of this cookie corresponds to the duration of the session, i.e. the time you spend on the website without closing your browser in the meantime, and is automatically deleted at the end of the session. 

Name of the cookie: s_sess
This cookie stores session-related analytical information that is processed by the Adobe Analytics database. The lifetime of this cookie corresponds to the duration of the session, i.e. the time you spend on the website without closing your browser in the meantime, and is automatically deleted at the end of the session. 

Name of the cookie: s_sq
This cookie is set and read by the JavaScript code when the ClickMap functionality or the Activity Map functionality are activated. It contains information about the previous link clicked by the user. The lifetime of this cookie corresponds to the duration of the session, i.e. the time you spend on the website without closing your browser in the meantime, and is automatically deleted at the end of the session. 

Name of the cookie: s_cc
This cookie is set and read by the JavaScript code to determine whether cookies are enabled. In addition, the cookie decision of the website visitor is passed on to Adobe. The lifetime of this cookie corresponds to the duration of the session, i.e. the time you spend on the website without closing your browser in the meantime, and is automatically deleted at the end of the session. 

Authorisations in apps

AOK offers its insured members a variety of apps for use. You can find out about the authorisations or access required to operate an app and the terms of use in the relevant app store.

Status of this Privacy Policy

This Privacy Policy is valid as of 23 March 2021.

Responsibility for content and information 

The information provided by AOK contains links to other websites, e.g. those of cooperation partners. When setting the link, the external (third-party) content was checked to see whether it violated any applicable civil or criminal law standards. However, it cannot be ruled out that this content is subsequently changed by the respective providers. If you are of the opinion that linked external pages violate applicable law or have otherwise inappropriate content, please inform us. We will check your information and, if necessary, remove the external link immediately. In this respect, AOK is not responsible for the content and availability of the linked external websites.

Please note that this Privacy Policy only applies to the websites of AOK. Other data protection and data security regulations may apply to the linked external content. You can find out who is responsible for the respective website in the Legal Notice of the linked website.